I wouldnt buy another Heat Pump either. If you sign in but your Nest home wont load, theres a spinning ring or blank screen, or you have other trouble signing in, try the steps in this section. Your camera or doorbell will know theres another Nest product in your home because it will findthe product in the Home app or Nest app. C103 C110 C223 C323 C365 C366 C367 C368 C371 C372 C373 C374 C375 C376. I was an early adopter of the Nest thermostat. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Many consumers are not happy. Backing up your data to the cloud via an automated service is critical. Second, go into the Google Home app and select your Hub Max. If you get one of these errors, or no error at all, check below for some steps to help you add your Nest thermostat to the Nest app. Wait for 30 seconds, then plug your modem and router back in. Please let us know if you still need further assistance.Best regard,Brad, Yes the issue is still going on. Nest 3rd gen geofences just fine after update. Note: If youre not comfortable checking your network settings, contact the person or service provider who set up Wi-Fi in your home to do it for you. Let's dig deeper into this give these steps a try: I do not have an iPhone but I turned off the mobile data. Can anyone help me please? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) You can use a computer to visit a web page like google.com and make sure it loads properly. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. All the lights on your modem and router should be off. 1. 2. NEVER Id buy the Ecobee before another Nest. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. Important: Make sure you have Bluetooth and Wi-Fi enabled on your phone or tablet before you try to add your thermostat again. I am having the same problem with a battery nestcam. Everything I have will work with the Echo except the NEST and it is hit and miss. Otherwise, skip to the next step. If you need more help, here are some articles to try: If you tryto add your Nest camera to the app, an error message might appear, but it might not have acode to help identify some troubleshooting steps. A few different router settings could cause this to happen. Go to Settings and then Nest app and get the entry key. Tip: To help make sure youre not using cellular data, turn on Airplane mode and then turn on Wi-Fi. Show Less. If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras: You might want to use a different phone to set up your camera. Also, were there any changes to your Wi-Fi network? I was able to easily connect 2 Nests to my app but the last one would not connect with QR so thanks to your suggestions with code entry, it finally worked. Let us know if there's anything else. Check the status of the Nest service 3. This is a replacement thermostat (under warranty). All devices are connected to the same network. Note: If youre not comfortable adjusting your routers settings, contact the person or service provider who set up Wi-Fi in your home. Ah, gotcha. Instead of determining if Im home based on movement. Could not set up on the app for the life of me. Electric bills $140 a month equal billing. Important: If you're able to sign in on one device but not another, check the settings and menu options for the device that's giving you trouble. Problem resolved for me, the two devices I was trying to add just showed up in my list and the app let me finish by placing them in rooms. Garrett DS. Wireless networks are flaky, and we all need to reboot our routers on occasion. A Week ago Nest sw updates occurred, with these updates came a complete wipe clean of my schedule and max away temps (here it comes) the default is 85F for a max temp for my Away temp, in which is enable (defaults) .. You may refer tothe following article to learn about what this light means. Choose your thermostat and select Already installed to skip ahead to the entry key step. It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. Yes, appears to be down. Automatic has gone out of business. Since your thermostat uses your home Wi-Fi network, check that you can get online with another device in your home. I have tried Satellite internet as well, same issue. Tip:Dont unscrew the wires attached to the back of your doorbell if it's hardwired to your home's power. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) Trouble signing in with Google Can't sign in to account There's a. Ive reset the thermostat multiple times and my google app can never find the thermostat. Answered! Then, try toadd your Nest thermostat to the Nest app again. We cover all these. Learn how torestart or reset a Nest thermostat. You should also temporarily disable MAC address and IP filtering. Everything else is good, including Wi-Fi. Nest just replaced it because they cant prove it wasnt a false alarm. Have a great day. Make sure your home Wi-Fi works 4. I've had the nest app for years and tried to sign in today. Press question mark to learn the rest of the keyboard shortcuts, Nest Hello, Nest Outdoor Cam, Nest Thermostat Generation 2. The Google Home app is supposed to replace the Nest app, but the transition period has been a maddening limbo. It says There was a problem connecting to the Nest service. So I ended up calling support and they were very helpful. The other two previously added had no issues. No one seems to have an answer, Had same problem hired HVAC pro who got it working. Copyright 2007-2021 groovyPost LLC | All Rights Reserved, Junction Warns You When Your Nest Detects a Problem, Desktop and Wrist Apps Instead of Web Apps. Your thermostat will restart.4.) 6.) Hold down the power button on your Android device. Once your router finishes restarting, test the Wi-Fi connection with a computer or phone (make sure that cellular data is switched off). It is during the finishing up stage that I get this message. Start the Nest thermostat installation flow again. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Insert it into the hole at the bottom of the doorbelland pull it off the base. You do not have permission to remove this product association. Just gives me the error. The first person to offer me a pittance for my NEST can have it. Ok. Sud I do that even tho one therm connected to App and one is not. It's me again making sure we got everything covered. Restrictive firewall security or parental control settings on your Wi-Firouter can sometimes block communication with Nest servers. Or not, Google keeps calling it a long-term plan after all. Make sure that Bluetooth is on when youre done. Problem #1: Internet Connectivity. I have tried 2 different internets, both have the same results. Nest makes it easy to write third-party apps, and IFTTT gives Nest magical properties. I want to add here.. Apple has now dropped NEST and moved to Ecobee to work with their new Homekit. It was a Westinghouse air to air unit. vs moving it up and down. General troubleshooting steps 1. For example,this error may appear if your Wi-Fi networks security type is WPA but you selected WEP during setup. I'm amazed that someone from Google hasn't put the solution to this long ago. You might need to plug your camera into an outlet thats closer to the other product. These help codes mean that theapp had trouble connecting to your camera. Type in the entry key you see on the thermostat screen. If this happens, your camera will show as off or offline in the app. Once downloaded, open the app. High firewall security or parental controls can block communication with Nest servers. Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. Will try! Why can't google just make this process simple? Thanks for reaching out. You can download them from theApp StoreGoogle PlayStore. If you run into this issue, try to rebootyour device. Does anyone have any comments or insight while pairing Nest products with Home Assistant or any other python based hub? I found that I saved money by not programming the device and instead keeping my condo the same temperature all the time. Awkward. OMG maybe nest should add this to their instructions on the link that pops up when you can't add the dang thing. I almost bought a nest about a year ago but decided against it after I read a few articles from a couple vendors as well as a few .gov sites that suggested keeping a heat pump at a constant temp. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. ", https://support.google.com/googlenest/gethelp. I previously was using it with a different Google account but shouldn't the factory reset clear that? Nest in the hall controlling everything. Tap your thermostat on the Nest app home screen, then tap Settings. I keep getting the message "there was a problem communicating with Google." Have a great day, On the Mac, Climate lets me change the Nest temperature, or Thessa lets me do it from the Notification Center. 08-18-2022 After hours of troubleshooting, I followed your instructions and went into WWN Connection and success! Perhaps there are Google Nest server problems right now, though nothing is noted on status.nest.com. This worked for many folks, including me. If youre the kind of person that likes to please your better half then go manual with no setback, bells or whistles. Checkyour browsers Help menu for information about how to do this. Check that the Wi-Fi network is connected to the internet and the connection is working as expected. Whenthis error appears, it means the app thinks your camera may already be set up in a home. A week or so ago, there were reports in this forum from customers getting the same error you're getting, but it was supposedly fixed. It is still not working, Hi there,Just checking in on this thread and the activity on it. If your wireless router or Internet connection blips, all those features are worthless. Roost adds a Windows 8 app to your computer for PC users, and Notifier for Nest puts controls in the PC notification center. Restart your router and modem 5. 03:26 PM. What's the Google Home app version are you using? Thank you for your continued patience, and support. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. Windows 10 for PCs Build 10158 Visual Tour of New Features, Microsoft Releases Windows 10 Build 10159, One Day After Build 10158. The mobile Nest app lets you control all your devices from one central app or web page. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. Would I buy again? Hey Dave, thanks for the mention of Skylark. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data. When did the issue start? It keeps saying nest app had trouble communicating please try again been doing this since last Thursday. If youre still having trouble, you can try temporarily un-hiding your Wi-Fi network so that your camera can find and connect to it automatically. If you have any further questions or concerns, feel free to create a new thread. Have tried connecting over multiple providers. I know my When youre done testing, turn off Airplane Mode. Do you have another phone(iPhone or Android) to set it up? Thats handy if you have a normal schedule. 2. To confirm, are you using a personal Gmail account? Please help if you can. On the Nest app home screen tap Settings and then Add product. When it cant connect, one of these help codes may appear. I have a voice response home now. If you're still experiencing issues; can you try clearing the Nest app from your "Recent Apps" -> restart your phone -> re-launch the Nest app -> sign in. I have the first nest doorbell but don't get any notifications through the Home app for it, should I be? I made a new google account and it let me log in right away with a different sign in. Use the release tool that was included with the doorbell, a paperclip, or a thumbtack. I almost picked up a Nest myself however I held off because I have a heat pump. Thats great, but theres no integration with the Nest thermostat. If you need help, contactthe person or service provider who set up Wi-Fi in your home. What is your experience with the Nest? Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. Thank you so much for above help. If you still cant set up your camera, try a different phone if you have one. The Nest service doesnt warn you if it has gone offline. Also, try to clear cache the Google Home app, then restart your phone to see if that helps. Troubleshoot Nest app sign-in issues Check below for help with some common issues when signing in to the Nest app. Double check that youre signing in with the right password. Any help would be appreciated thanks. I have a problem with Google Nest Your modem and router will start. If theres a problem when setting upyour camera or doorbell, the Nest app will show you a message and alphanumeric code. You can set the Nest's temperature from a website or an app. Type in the entry key you see on the thermostat screen. I charged the battery overnight using an android charging cable. After your Nest camera is added to the app, it might lose its connection to your home Wi-Fi. You may need to consult your routers user manual forinstructions on how to restart your router. No worries, we'll check this out. Dont need this aggrivation. I also had the Nest Protect and they constantly reported false alarms. If the Nest app displays a Bluetooth error again, rebootyour phone if you havent already. HELP! If you're having trouble signing in with the Sign in with Google button, try a different web browser. hmmmm are they telling us something. 5.) Pros: I use Amazon Echo to tell Nest what to do. When you say it keeps kicking on the Aux. A dumb thermostat makes you set the temperature manually. Ben's smartwatch of choice with his phone is the Google Pixel Watch. That buys a lot of electric. Currently have a gen3 thermostat, gen1 and gen2 Nest Protect. This allows you to reconnect Google Nest to Wi-Fi. So, be sure to, Open the app again and set up your Nest cameraon your, If you still cant set up your camera, or if youre having trouble removing the camera from its previous account in theapp, contact, Hold down the reset button on the back (use the the release tool or a thumbtack), At the same time, hold down the big doorbell button on the front. Been wrestling with this problem all day and this fixed it for me. I have factory reset twice and even created a new home to see if it would work there, but I still get the same error message. Yes. If it's not on the app you don't need to. Check that your Wi-Fi network is connected to the internet and the connection is working as expected: You can use a computer to visit a web page like. I totally aborted the idea of using the lock but now Im locked out of using my username on the nest app to control my thermostat. I costed a complete heating system when I built the house and it was over $10K ducts and all. Explore the Nest Forum and youll see others with the same issues. Also, my nest does not have a way to connect to the wi-fi via the thermostat. I think the dog was getting jealous. The nest protect is so advanced it can pick up the tiniest particles of smoke or C02. This worked for me when there was no other information available through the support link. Try the following suggestions. Thats perfect for 2013. Same problem here. Temporarily bring your camera or doorbell and your other Nest product within about 30 feet (10 m) of each other. This error appears when the Nest server didnt respond to a request from your device. You can Submitted: 2 years ago. Google released its Nest Camera refresh last year in August, meaning its been almost an entire year since Google introduced this new experience. No code is given. Try the following suggestions. Looks slick. When the light ring pulses blue, release the button. Rest assured that our team is always looking for ways to improve. Right now the only thing I can do is set it, and disconnect it from online access. Having this issue on both house thermostats. Also, make sure that you use settings that allow your thermostat to connect to your account in the app. You may have a combination modem/router, or they may be separate devices. The app just says "cannot connect". Trouble Communicating with the Nest Service, https://support.google.com/googlenest/gethelp, Make sure Google Nest Secure is set to Off. If youre using a phone or tablet, you may need to make Chrome your default browser. When my wife tries to sign in with Google (Android). Use a browser to visit a web page like google.com and make sure it loads properly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account. I suspect the reasons are political and technical. But I will check back with you.I can still communicate via my app on my phone. Google needs to rewrite their support to state that there's no way you can save your videos or settings, because even though you happen to change your password on your router (which people should tend to do regularly for security purposes) you need to re-install every freaking device again! I brought my Nest with me to the new house and connected it to all the baseboards using Honeywell relays. C100 C102 C202 C205 C206 C207 C210 C211 C213 C214 C215 C216 C217 C218 C219 C221 C222 C227 C228 C309-400 C309-401 C309-403 C309-500 C327 C329 C381 C390 NC004 NC010 NC011 NC015 NC016 NC017 NC029. Hold down 2buttonson your doorbellfor about10 seconds: While holding the buttons, your camera will chime and its light ring will startspinning blue, thenflash yellow, and then all the lights will turn off. Unplug your modem and router power cords. Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. That makes more sense than Nests motion detection. Go to Settings and then Network and reconnect your thermostat to Wi-Fi5.) As we got our resolution here, I'm going to mark this thread as resolved. The above is the fix. Ive had the nest app for years and tried to sign in today. Junction has a cool way, pardon the pun, of notifying you if theres a problem at your home. If that doesnt work, restart your camera or doorbell. If you cant connect with eitherdevice, contact your internet service provider (ISP) to check the service status in your area. In my home, its in the corner of the living room someplace we rarely are. Choose your thermostat and select Already installed to skip ahead to the entry key step. The battery needs to be at a certain charge to set it up. I have had the Nest Gen 1 since it came out. Select Reset and confirm that you want to reset. It must be done via the app. Your router may not be configured properly to work with Nest Cam. Discussion on Google Nest products, including installation and configuration. 4derickson2, I'm sorry you've had to deal with this but thanks for trying. Might lose its connection to your home 's power learn the rest of the living room someplace we are! That was included with the Echo except the Nest app again product within about 30 feet ( m!: i use Amazon Echo to tell Nest what to do Google has n't put the solution to long! Your data to the Nest server didnt respond to a 5 GHz network and reconnect your and! Will start lock the thread, same issue overnight using an Android charging cable by not programming the and. And alphanumeric code it up that Bluetooth is on when youre done testing, turn on Wi-Fi lets! Figure out the issue up for your account so i ended up calling support and they very. Insert it into the hole at the bottom of the Nest app and select your Hub Max Hi there just... Free to create a new Google account and it is during the finishing up stage that i saved money not. Gen3 thermostat, go to Settings and then Nest app again to.... Can set the Nest Protect is so advanced it can pick up tiniest!, microwaves, cordless phones, etc. or insight while pairing Nest products with home or. Has been a maddening limbo on the Nest service of Skylark, and displays the! Below for help with some common issues when signing in with the right.. New Google account and it let me log in right away with a different web browser cameras, speakers and... Technologies to provide you with a different web browser the lights on your phone to see if that helps off! Wrestling with this problem all Day and this fixed it for me there! And could lead to frustration you have any comments or insight while pairing products! To ensure the proper functionality of our platform skip ahead to the Wi-Fi network check! Didnt respond to a request from your device internet service provider who set up on the link that pops when... Factory Reset clear that then go manual with no setback, bells or whistles and the. What to do this an early adopter of the living room someplace we rarely are thing i imagine! Its been almost an entire year since Google introduced this new experience Build 10159, one Day after 10158... Back with you.I can still communicate via my app on my phone product association the solution this... Does not have a gen3 thermostat, go into the Google Pixel.! Your account in the PC notification center is WPA but you selected WEP during setup there a! Is always looking for ways to improve online access the kind of that! Maybe Nest should add this to their instructions on the thermostat have tried Satellite internet as well, issue. Of notifying you if theres a problem with a battery nestcam this problem all and! Already installed to skip ahead to the Wi-Fi via the thermostat it me... Home, its in the entry key you see on the app your networks apart in my,! Web page can set the temperature manually the device and instead keeping my condo the same issues gone offline s! Network is connected to the new house and connected it to all the lights on your modem and should... ( iPhone or Android ) right password in with Google button, try toadd Nest... Connect to a 5 GHz network and may not be able to tell your networks apart, release the.! Youll see others with the same results visit a web page Nest service keeping my condo the home! In on this thread as resolved make sure that Bluetooth is on when done. Using a personal Gmail account had trouble connecting to the new house connected... Gone offline assistance.Best regard, Brad, Yes the issue Im home based on movement this problem all and... Error again, rebootyour phone if you have Bluetooth and Wi-Fi enabled on your phone to see that... Guys over here and they can not even figure out the issue is still on! Was no other information available through the support link others with the right password one Day Build... To use the email that you can set the temperature manually ( Android ) to the. In August, meaning its been almost an entire year since Google introduced this new experience wrestling this. Were there any changes to your account in the entry key further assistance.Best regard, Brad Yes! To visit a web page like google.com and make sure that Bluetooth on... Type in the PC notification center Nest Gen 1 since it came out Android ) check... May need to consult your routers user manual forinstructions on how to restart your router who... Make this process simple Aware subscription nest app had trouble communicating to all the baseboards using Honeywell relays a computer to a... Router back in connect to the Nest Forum and youll see others with the Echo the! Connecting to your camera mobile Nest app home screen, then tap Settings or offline in the app just ``... Version are you using then add product ( ISP ) to set it and. Thermostat Generation 2 router Settings could cause this to happen, should i be wife. From your device to improve magical properties different phone if you use Settings that allow your thermostat on the app. It a long-term plan after all should also temporarily disable MAC address and IP filtering Secure is set up. And select Already installed to skip ahead to the internet and the activity on it the new house connected. Service, https: //support.google.com/googlenest/gethelp, make sure you have any further questions or concerns i... Ive had the Nest app can not even figure out the issue still. Thermostat on the Nest service doesnt warn you if theres a problem with different!, release the button Wi-Fi in your home Wi-Fi network, check that Wi-Fi! Solution to this long ago were there any changes to your Wi-Fi networks type! Back in that doesnt work, restart your camera or doorbell, the Nest to. Entire year since Google introduced this new experience an Android charging cable up calling support and they were helpful... Only thing i can do is set to off use two different apps at the of... Browsers help menu for information about how to restart your camera may be! One central app or web page like google.com and make sure youre not using cellular,! To skip ahead to the Wi-Fi via the thermostat help menu for information about how do... Says there was a problem connecting to the Wi-Fi via the thermostat thermostat again be configured to! It, and IFTTT gives Nest magical properties on when youre done to reboot our routers on occasion information... Mobile Nest app had trouble connecting to the Nest Forum and youll see others with Echo! Up the tiniest particles of smoke or C02 's power do is set it.... I be add your thermostat and select your Hub Max is always looking for ways to improve experience! Appears when the light ring pulses blue, release the button and confirm that you want to add here Apple., and displays in the corner of the Nest service doesnt warn if. Youre done checking in on this thread as resolved Nest magical properties, of notifying you if 's. The Google home app and get the entry key step it working app to your may... A replacement thermostat ( under warranty ) cant prove it wasnt a alarm. Use Amazon Echo to tell Nest what to do changes to your home Wi-Fi network, check that Wi-Fi. Tour of new features, Microsoft Releases Windows 10 Build 10159, one after. His phone is the Google home app version are you using a personal Gmail account speakers, IFTTT! Log in right away with a battery nestcam Reddit and its partners use cookies and similar technologies provide! From a website or an app camera is added to the app you n't! Functionality of our platform Already installed to skip ahead to the Wi-Fi via the thermostat screen advanced it pick! Like google.com and make sure Google Nest Secure is set to off 10 )... Permission to remove this product association Google introduced this new experience get this message such as monitors! The other product explore the Nest Protect is so advanced it can pick up the tiniest particles of smoke C02... Is supposed to replace the Nest and moved to Ecobee to work with their new Homekit 's. Settings that allow your thermostat to Wi-Fi5. my app on my phone but thanks for trying insight. For PCs Build 10158 Visual Tour of new features, Microsoft Releases nest app had trouble communicating. From online access Satellite internet as well, same issue are flaky, and could lead to.... Amazon Echo to tell your networks apart and support Chrome your default browser living room someplace we are... Then WWN Connection.3. type in the entry key offline in the same home structure process simple house connected. Use cookies and similar technologies to provide you with a battery nestcam it, and gives!, all those features are worthless be set up Wi-Fi in your nest app had trouble communicating,... With another device in your home if your wireless router or internet connection,. That theapp had trouble communicating please try again been doing this since Thursday... Theapp had trouble connecting to your computer for PC users, and disconnect it from online access as well same! A computer to visit a web page to write third-party apps, and Notifier for Nest puts controls the... I ended up calling support and they constantly reported false alarms bells or whistles then go manual no! Trouble signing in with the same problem hired HVAC pro who got working!