I look forward to your reply. You need to be able to connect the camera to your computer through the USB cable which sends power to your camera. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. I am in the middle of converting my whole home from Alexa to Google so this is pretty disappointing, especially since I am paying for Nest Aware. I dont see it. I'm trying to set up a nest thermostat using the Google home app and also cannot see any place to enter last 4 digits of serial number on screen. 3. An outdoor camera with a smart floodlight. If you could opine on a solution there that would be great, as we all appear stuck on a particular step in the new product adding process. If there isn't a problem with the power, try unplugging the unit for 10 seconds before plugging it back in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you would like further information please let me know. Stuck and confused! Simply select a time slot online and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. Each Google Nest Wifi device or Google Wifi point has a unique QR code printed on a label on the bottom of the device. I already set up my outdoor nest cam and I now want to change my wifi password. Please let me know. And add another to list, same issue. Pressing this will permanently delete all of your Nest Cam's video history. You would think the company would have a way to reconnect if you change WiFi ! Select where youll be putting your Nest cam, and then proceed to the next page, which will give you a list of warnings and guidelines that will ensure your safety as well as that of the camera itself. Use another compatible cable or power outlet with your camera to checkif it works. 5. Thank you for providing clarity on this, appreciate letting the collective know. The Nest Cam offers a feature called Talk and Listen, which allows you to talk to those in the same room as the Nest Cam through the Nest app. Put your Nest product on a counter, table or other solid object. Then tap Sign up. The Nest Learning Thermostat and Nest Thermostat E get installed in the Google Nest app and the Nest Thermostat get installed in the Google Home app. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on or off. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Add Google Assistant' > Select 'Get Started'. All Rights Reserved. Put your camera somewhere shady and protected from extreme weather conditions. This is 6 months after you! Use another compatible cable or power outlet with your camera to checkif it works. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day. Its not a thermostat its a camera. Install the new camera from either MAC or Windows icon according to your system. I'm sure they is not what customers signed up for when they decided to pay monthly for Nest Aware. The home owner can change this on home.nest.com though. Yea I didn't catch this until I had bought 7 new indoor cameras to replace my old nest cameras.. Click the "add" button and then select your Nest cam from the list. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to rename > Tap on the pen in the middle at the top of your screen > Type a name for the custom zone > Tap on the tick in the top right. So youve purchased a new Nest cam and are raring to get it up and going. I was able to resolve the problem by using Nest App, instead of Google Home, to add the Nest Thermostat. Home/Away Assist is a feature that sees the Nest Cam use your phone's location to turn on when you leave home and turn off when you return home. Then open the picture in your photo app and zoom in. Heres how to set it up. In the Google Home app, go to that new temporary, empty Google Nest "home/structure" and delete it. THEN NOTHING HAPPENS what next, I found and entered the 6 digit code but what next. Scan the QR code The QR code is on the back (Indoor) or underside (Outdoor) of your Nest Cam. The Nest Cam IQs feature built-in Google Assistant capabilities, meaning you can ask your Nest Cam IQ to check the traffic, turn down your Nest Thermostat, set a timer, or answer a question you would normally have Googled on your phone, for example. Try moving your camera closer to the router, or, if its already mounted and cant be moved, try moving the router closer to the Nest cam and seeing if it connects. Then hit "next" and proceed to setup. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Technical Info'. 1.Unplug the camera from power hub. Plug in the camera and hit continue, and then select your WiFi network from the list. A wired camera to see who's inside, lights on or off. You will need a Nest Aware subscription to see video history. Just off the phone with Google Support and the new generation of Nest Cameras are ONLY supported by the Google Home app going forward. You get a message or status in the app that tellsyou there isnt enough power. A battery-powered camera that goes just about anywhere. I was following setup instructions this morning and I am unfortunately stuck on one step- the part where it says "choose the last 4 digits of your cameras serial number." Here there is nothing on the screen for me to choose. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. So frustrating. If your Nest product is on a patterned background, try moving it to a plain surface and re-scanning the code. 2. I entered the code then instructed to save last 4 digits of serial 3 then what ???? This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. There is no button to click. Just says enter 14 digit key, then doesn't give you anywhere to input it. It loads fine in goggle nest app. Instead, you'll need to sign into your Nest account on the Nest website - www.home.nest.com- and manage your subscription from there. Next the app asks me to choose the last four of the serial number from a list but the correct serial number does not appear. Once thats done, hit Next on the following screen. This makes it easier to tell them apart if you have multiple Nest Cams. Cant continue setup as a result. Then type in your product's entry key or serial number. If you try to install one of the older Google Nest cameras (those that only get installed in the Google Nest app) in the Google Home app), or if you try to install one of the newer Google Nest cameras (those that only get installed in the Google Home app) in the Google Nest app, you can get the result you're reporting--no serial number listed. I have the exact same issue. 7. once you see the camera view, you can disconnect laptop and reconnect the camera to power. Youll now be sent to the main screen. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. Things like the Wi-Fi connection and the video quality can also be reduced when there isnt enough power. If youre receiving a black and white picture, its possible that the night vision setting is set to always on. Change the night vision to auto, and the camera will stream full color video in adequate lighting. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on 'When to send' > Select 'No one's at home' or 'Always'. Click here to get 5% off your first service with us. For your convenience you can pay for your installation through Google Store, but Google accepts the payment on behalf of Handy, whose network of licensed installers perform the installation. Heres a brief overview of the steps to get started, along with some important tips to troubleshoot. Your phones lens can pick up a lot of dust and smudges that can affect image clarity, so give it a wipe with a soft cloth to clean it off. When it comes to the Serial Number, you should still have the Serial Number on the back of your devices, or under the mounting hardware. Familiar face alerts not available on Nest Cams used in Illinois. The newer Google Nest cameras and doorbells released starting in March 2021 only work in the Google Home app. Thank you for your continued patience, and support. Thanks for asking! If your phone or tablets camera cant scan the code, try brighter lighting or some of these other tips. Go to www.nest.home.com> Log into your Nest account > Click on the Nest Cam feed > Click on the settings cog in the top right corner > Scroll down to 'Camera Sharing' in the Video section > Tap on Camera Sharing > Select 'Share with Password' if you want anyone with a link and password to have access to your Nest Cam / Select 'Share Publicly' if you want anyone with a link to have access to your Nest Cam > Tap 'Agree & Share'. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day guarantee. After setup in the Nest app, you can add your Nest camera to your home in the Home app. We know the installation process can be quite a frustrating hassle. Nest protect is a smoke/carbon monoxide detector. You can also choose whether you want to share the nest cam feed with other people. Nest app. It will also always show when video recording is on with a solid green light, and when someone is watching the video with a blinking green light. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Nest Cam. Try holding your phone so the QR code is inside the Nest apps blue box and move it slowly away. You could make sure you're using the appropriate app for the install. Select I agree to agree to the Terms of Service and Privacy Policy, and tap Continue at the bottom of the next screen. To start, obviously, youll need a Nest Camit comes in both indoor and outdoorvarieties. I have a nest learning thermostat. The app looks for nearby devices. Choose the instructions that match the app you use to set up your camera. The QR codes location is different for each Nest product, but its typically found on the back, bottom, or inside the battery compartment. No current generation Nest cameras are supported by the Nest App. After checking to make sure Nest service is up, use an internet speed test to check your upload and download speeds, making sure that the upload speed is at a healthy level. When on, your Nest Cam will let you know when it hears a loud noise, such as a dog barking for example. Get up to 3 hours of video history on us without a Nest Aware subscription (sold separately). It could also be a sign that your camera doesnt have enough power. Open the Nest app > Tap on your Nest Cam feed > Tap on the vertical lines at the top of your timeline > Scroll through to see a quick overview of the main events that have happened in front of your Nest Cam. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the familiar face you want to edit the image library of > Press 'Select' in the top right corner of your screen > Select the images you want to delete > Press 'Remove' to clear them from the library. You can also deny permission, if you want, and tap on "Continue without scanning", which will prompt you to type in the entry key or serial number of the device. You can also skip scanning and type in your products entry key or serial number into the Nest app. You will also need to have a Nest Aware subscription for this feature. Angle the camera so that its not directly facing the suns beams. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product. You can then enter the camera's serial number instead of scanning the QR code. Any way I can look it up with other serial numb We have tried the google home app but it tells us to use the nest app. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Notification Type > Select 'Push Notification or Email'. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap 'Select' in the top right of your display > Select all the images of the person's profile you want to create > Select 'Merge' > Tap 'Merge' again. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Sound > Toggle on. This work around worked for me. We're sorry to hear about your setup issues! Same with me. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Status Light' > Choose between Low, High and Auto. The app walks you through setup and installation. Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. Note: Don't use the serial number next to 802.15.4 MAC. The app will show you a picture of exactly where the code is. If the video is blurry after performing your Nest cam setup, check to make sure the sticker has been removed from the lens. It is 30ft away hanging from my roof. It overrides your Nest Cam's schedule so if you have Home/Away Assist turned on and all members of your Nest household have left home, the Nest Cam will automatically turn on, even if the schedule is set for the Nest Cam to be off. Open the Nest app > Tap on your Nest Cam feed > Tap on the event within your Nest timeline that you want to save > Tap on 'New Clip' at the bottom of your screen > Save to camera roll. Note: It's only possible to save clips with a Nest Aware subscription. But, not only the 3rd Tier support at Nest knew that, and the lower tier support tried to say the 10 years is from the date of first power on, but that's . Tap Settings in the top right corner of the Nest app home screen. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! Open the Nest app > Tap on your Nest Cam > Tap on the calendar icon in the bottom left of the app > Tap on the day you want to see video footage from. You can also share your Nest Cam with other people in the house so they can monitor and change the temperature from their own phone. These cameras are pieces of junk. Scanning Qr code doesn't work.