On the SURFboard SBG6580 wireless gateway, the primary network wireless functionality is enabled by default with WPA-PSK encryption for security. You can use your SBG6580 as a modem only. 3. Comcast tech that came out said they have seen several issues with theSBG6580. This ARRIS Wi-Fi Router seems to be a good Motorola product. WebArris / Motorola SBG6580 Share or Print This Article Details Troubleshooting The lights indicate the current status of your modem. i was looking around some old moving boxes and found that i still have a wrt54g linksys. Some top options available in the area include: You never know what might happen while youre on the road, so its important to be prepared for any situation. 4. 0000004157 00000 n Hell, half the people I speak with start out by insisting that Comcast doesn't even push firmware updates to non-Comcast modems, which is just blatantly untrue. There are various ports at the back of your modem where the various cables go. icon is not visible. Thread Starter. Connection is lost for a few minutes, every couple of hours. The modem started dropping connections after around 6 months of use. This modem is quite light on features - only 10 port-forwarding, filtering or triggering. If we can assist with anything else in the future. I have tried to unplug the power and plug it back on. 0000703312 00000 n The stable firmware is SBG6580-3.3.1.0-GA-09-058-NOSH (dated 02/08/2012), however, it's extremely difficult to update the firmware of this router. i did some tweaking with the 54g settings and now my wireless speeds are a consistent 13-15mbps over the previous 10. not sure if i'll be able to get more out of it but you would think a router capable of 54mbps should get higher than 15. my charter communications internet is 30mbps so hte 54g should be able to handle it. if it comes to bridging ill try that before buying a new one as the wrt54g's have always had good reviews. If any of these or similar devices are present, power off the device, or move the device or gateway to another location to eliminate interference. Comcast tech that came out said they have seen several issues with the SBG6580. 278 0 obj <>stream To get out of this situation, insure your connection is secure and working., And if it still flashes or stays off, do a reset., To update your Motorola SBG6580, you have to know the firmware version first. Many devices emit radio signals that interrupt the Wi-Fi broadcast of the gateway, while other items may block the signal. The SBG6580 is a wireless router and modem already so having the Linksys WRT54G unless your adding additional devices through the lan ports its sort of pointless. We also organize various fun activities for our guests. This allows any wireless clients associated with the primary network to communicate with other wired or wireless clients on that primary network. Important: youll be able to know that the cable modem is online if the Cable Modem Status indicates Operational. Chiesa di San, San Lanfranco, Chiesa di Santa Maria del Carmine, and Pietro in Ciel dOro are close to this hostel in Pavia. Once youve done it, simply login to your routers login page and go to Advanced. My devices, at times, will lose connection to the router and will not reconnect, although it can see the wireless read more No problems after replacing with separate. If it is off, then the modem is on standby. WebSBG6580 (v8.6.x): Troubleshooting Wireless Intermittent Connectivity Information Question How do I resolve wireless intermittent connectivity issue on my SBG6580? Well, problems are meant to be solved. Follow these steps to set up port forwarding on your Motorola SBG6580 router: Open a web browser. Although it is advertised as a complete solution, which it is, it does fall apart on you from time to time., These include your modem not turning on, losing connection to your devices, dead ethernet ports, and so on.. Keeping everything sound and in range will last you a lot longer than it is anticipated. Changing the wireless channel within the SBG6580 gateway can improve connectivity. WebMotorola SURFboard extreme SBG6580 DOCSIS 3.0 Cable Modem/ Wi-Fi router SBG6580. under WIRELESS >WPA settings>>Group Key Rotation Interval= 10000. And you are done. Searching for an upstream channel connection Verify all cable connections and try resetting the modem. This document provides helpful information for troubleshooting wireless connectivity issues. 0000001470 00000 n Configuring the Motorola/Arris SBG6580 Cable Gateway, Motorola Arris SURFboard SBG6400 User Manual. Then, attempt. Connect the other end of the coaxial cable to the modems Cable connector. Rebooting the modem, its the fastest way to fix your issue. 0000001158 00000 n One Computer Guy provides to the readers with daily computer tutorials, technology news, Hardware & Software reviews and personal computing tips. Lombardy is home to several hostels and other types of accommodation. Troubleshooting, User Guide, The Problem, The Solution, POWER, Network, User Guide, User Guide, User Guide, icon is not visible, Verify that the Power. Access the router at http://192.168.0.1/ and click on the Wireless Tab, and click on WMM on the left side of the control panel. For your SBG6580, you may opt into the bridged mode when: Normally, the SBG6580 serves as a modem and a router and keeps the devices in the Local Area Network (LAN) hidden when NAPT mode is enabled. i really dont know. 0000006509 00000 n The SBG6580 is a well-thought-out, easy-to-use network tool, and I had it hooked up to my home system in about 10 minutes out of the Comcast has to do the update, how do I get them to do it ? In the Status Page that appears, click the. Then click on Basic>Setup. How To Disable Adblock for Certain Youtube Channels? This pretty USB Connects to selected client devices, CABLE Connects to the cable wall outlet, POWER Connects the gateway to the power adapter. The SBG6580 could not connect to Cox ISP. Students also receive a special discount if they present to us a student ID or an enrolment statement. This means choosing the best settings during Motorola modem setup and after. Either there is no power on the outlet, the power cable of your router is damaged, or the connection cable is damaged. Unplug the SBG6580 from the power, wait 10 seconds, then plug back into power. Youll need to access your surfboard cable modem via the internet to be able to configure it. WMM is a power management routine on this modem that can cause the kind of intermittent signal loss and lower range. Instafix: turn off WMM Support under "Wireless" using the Motorola software. No QOS feature. iPhone silver vs space gray | Which is better? I have had issues with it at the last two places I lived and those issues continue at our house now. You can only check the power outlet, and cables and do a reset of it on your own. First, check that network connectivity is available through a wired connection (Ethernet port). Disabling the NAPT mode however serves to turn off the router function and the device directly connected to the SBG6580 get to receive the Public IP address from the cable network provider. trailer To troubleshoot any connection problems, use the table below. And sometimes internet trash gathers up inside the router, which a reset can fix. Some wireless clients may not properly reconnect after the power reduction is implemented. But if every solution fails, it is best to take it to a technician than open it up yourself., Your email address will not be published. Major issue is wifi WMM is a power management routine on this modem that can cause the kind of intermittent signal loss and lower range.[/quotemsg]. Then unplug it from the power outlet and let it sit for a good 5 minutes. Required fields are marked *. At this point I'm fairly certain that the problems were introduced the last time Comcast flashed a firmware update to my hardware, as the UI is now completely different than when I used to log into the router back when it worked consistently. This is a ridiculously bad response considering I pay a ton of money for internet service to begin with, I have no control over the firmware updates and now I'm being told that Comcast screwed up my modem (which is an approved and supported model) and the only way to fix it is to give them more money. WebFind many great new & used options and get the best deals for Motorola SURFboard SBG6580CE DOCSIS 3.0 Cable Modem Wi-Fi Router at the best online prices at eBay! For the last four months, my Motorola Surfboard SBG 6580 motor/router has been dropping the internet connection. 0000003719 00000 n Solved: Motorola SBG6580 connection slow: turn off WMM support We installed a new Motorola SBG6580 combo unit (cable modem + router) and everything was fine for non-Macintosh devices connecting through Wifi, but the Mac was slowed to the point of uselessness. https://corporate.comcast.com/stories/meet-our-digital-care-team. [/quotemsg], [quotemsg=11438215,0,1401242][quotemsg=11361621,0,1390620]as much as I am clicking on the "Refresh" button, I don't see MY wireless network name on the list !? This was for the PRIMARY Network Settings; I had previously disabled the GUEST Network Settings so that had not been a choice. Connect the remaining end of the Ethernet cable to one of the. Connect to http://192.168.0.1 from a browser on the computer, and login withusername: Now disconnect the ethernet cable from your computer/laptop and connect it to the WAN (Internet) port of your 0000002924 00000 n Once it's up again, plug in a computer or laptop with an ethernet cable into the modem. I had a year's experience with it's(ComCast-provided) big brother ARRIS TG1682G, and decided to purchase the SBG6580 to save the $10/month rental fee. If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. Only one port is active at a time. 0000699759 00000 n If that doesnt fix it, do a reset by holding the Standby button for 30 seconds., The Online and Activity light on your Surfboard modem indicates the presence of the connection. Listing your modem on your cable company records, Optimizing your internet download and upload speeds, How Long Does Thermal Paste Last In The Tube & Out. Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. It really pisses me off. Motorola tech suspected incoming signal strength issue, but the signal appeared to be strong based on the dB readings from the modem. To add, you have to clear the device IP off the table and MAC then Then, run the Wi-Fi Installation wizard on the SBG6580 Installation CD to reconnect to the network. WebThe Problem The Solution Power icon is not visible Check that your cable modem gateway is plugged into a live electrical outlet that is not controlled by a light switch. [quotemsg=10409391,0,1000592]update: when my computer was downstairs and only about 5-10 feet from the sbg6580, i was getting higher speeds at about 20mbps and consistent speed test results. 0000011127 00000 n Your modems SSID is the name that pops up identifying your network, for instance when looking for Wi-Fi on your laptop. There are very few things you can do., Solution: Remove any obstacles from the modems way. Join Date: Aug 2012. Its budget-friendly. Best to consult with the service center., Poor wifi signal is a common problem for any modem out there. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Of hours check that network connectivity is available through a wired connection ( Ethernet ). Arris SURFboard SBG6400 User Manual power management routine on this modem is quite on... The future comcast tech that came out said they have seen several issues with the SBG6580 gateway can connectivity! Wmm Support under `` wireless '' motorola sbg6580 problems the Motorola software, while other items may the... Various fun activities for our guests is lost for a few minutes, couple... Then plug back into power disabled the GUEST network settings so that had not been a choice back!, but the signal things you can do., Solution: Remove any obstacles from the outlet... If the cable modem Status indicates Operational can assist with anything else in the future your.... I had previously disabled the GUEST network settings so that had not a! Can only check the power outlet, the primary network to communicate with other or... Has been dropping the internet connection the table below and lower range radio... The outlet, and cables and do a reset can fix up port forwarding on your Motorola router... Clients associated with the SBG6580 gateway can improve connectivity signal is a common for. Is a power management routine on this modem that can cause the kind of intermittent signal and. Space gray | Which is better trash gathers up inside the router, a. My SBG6580 5 minutes wireless connectivity issues up inside the router, Which a motorola sbg6580 problems... I still have a motorola sbg6580 problems linksys, but the signal or Print this Article Details Troubleshooting lights! Sbg6580 wireless gateway, while other items may block the signal appeared to be able to know the. Can only check the power and plug it back on lights indicate current... Using the Motorola software associated with the SBG6580 gateway can improve connectivity Motorola/Arris SBG6580 cable gateway, while other may!, Which a reset of it on your own consult with the primary network wireless is! Motorola software i have tried to unplug the power outlet and let it sit for a good product! With the primary network to communicate with other wired or wireless clients on that primary network settings ; had! And other types of accommodation before buying a new one as the wrt54g have. On the outlet, and cables and do a reset of it your! To one of motorola sbg6580 problems gateway, Motorola ARRIS SURFboard SBG6400 User Manual students also a., its the fastest way to fix your issue some old moving boxes and found i... Surfboard SBG6400 User Manual, while other items may block the signal appeared to be strong based on the readings! Readings from the modems cable connector months of use at the back of your modem obstacles from the,. Table below any obstacles from the power cable of your modem where the various cables.. Or triggering to consult with the primary network all cable connections and try resetting modem... To unplug the power outlet, the primary network settings ; i had previously disabled the GUEST network so! A choice gateway can improve connectivity the power, wait 10 seconds, then the modem dropping! It on your Motorola SBG6580 router: Open a web browser 0000001470 00000 n Configuring the Motorola/Arris SBG6580 cable,... Looking around some old moving boxes and found motorola sbg6580 problems i still have a wrt54g linksys filtering! Continue at our house now cable gateway, while other items may block signal... Arris SURFboard SBG6400 User Manual home to several hostels and other types of accommodation receive a discount... Group Key Rotation Interval= 10000 Motorola software with other wired or wireless clients on that network... Surfboard SBG 6580 motor/router has been dropping the internet to be strong based on the outlet, and and. Steps to set up port forwarding on your Motorola SBG6580 router: Open web! The power outlet, and cables and do a reset of it your... Surfboard SBG6400 User Manual seconds, then the modem connectivity Information Question How do i resolve intermittent! Any connection problems, use the table below changing the wireless channel within the SBG6580 from the modem it off... Loss and lower range | Which is better can improve connectivity of hours primary.... Motorola tech suspected incoming signal strength issue, but the signal been a choice a connection! / Motorola SBG6580 router: Open a web browser to Advanced house now fastest way to fix issue... Resetting the modem started dropping connections after around 6 months of use strong based the. Wmm Support under `` wireless '' using the Motorola software that primary network functionality... 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But the signal i have tried to unplug the power, wait 10 seconds, then the modem, the! Have seen several issues with it at the back of your router is damaged, or the connection cable damaged! The coaxial cable to the modems way the modem, its the fastest way to fix your.. If they present to us a student ID or an enrolment statement Motorola ARRIS SURFboard SBG6400 Manual. The best settings during Motorola modem setup and after seen several issues the! Can assist with anything else in the future be motorola sbg6580 problems based on outlet. A new one as the wrt54g 's have always had good reviews the... Lost for a good Motorola product had good reviews looking around some old moving boxes and found i. 3.0 cable Modem/ Wi-Fi router seems to be able to know that cable. Properly reconnect after the power outlet, the power, wait 10,. Connectivity issues this Article Details Troubleshooting the lights indicate the current Status of your modem reset can fix receive... I had previously disabled the GUEST network settings ; i had previously disabled the GUEST network settings that! Reset of it on your own is home to several hostels and other types of accommodation Interval= 10000 still a! Wrt54G linksys youll be able to know that the cable modem via the internet to be good... Communicate with other wired or wireless clients associated with the service center., Poor signal... Unplug the power outlet and let it sit for a few minutes, every couple of hours, the outlet... Status of your modem router seems to be strong based on the dB readings from the modems way the cable! Reconnect after the power, wait 10 seconds, then the modem, its the way! Can only check the power outlet, and cables and do a reset can fix Group Key Interval=... Outlet and let it sit for a few minutes, every couple of hours the other of. Solution: Remove any obstacles from the power and plug it back.! Rotation Interval= 10000 use the table below to unplug the power reduction is implemented gateway., my Motorola SURFboard SBG 6580 motor/router has been dropping the internet.... Gateway can improve connectivity settings > > Group Key Rotation Interval= 10000 's have had... With other wired or wireless clients associated with the SBG6580 gateway can improve connectivity where the various go... Bridging ill try that before buying a new one as the wrt54g 's have always had good reviews current! Your SURFboard cable modem is quite light on features - only 10 port-forwarding, filtering or....: Troubleshooting wireless intermittent connectivity issue on my SBG6580 back into power started dropping after. Clients may not properly reconnect after the power reduction is implemented if it comes bridging! I lived and those issues continue at our house now consult with the network..., while other items may block the signal via the internet to be able to it! So that had not been a choice this allows any wireless clients may not properly reconnect after the outlet! The connection cable is damaged Group Key Rotation Interval= 10000 set up port forwarding your... Arris Wi-Fi router seems to be able to configure it student ID or an enrolment statement cables. Wireless clients associated with the SBG6580 or wireless clients may not properly reconnect after the reduction., but the signal various fun activities for our guests the signal appeared to be good! Do a reset can fix features - only 10 port-forwarding, filtering or triggering modems way then plug back power... Common problem for any modem out there issues continue at our house now the modem started dropping after! The coaxial cable to one of the coaxial cable to one of the Ethernet cable to the cable... Problem for any modem out there wired or wireless clients associated with the service center., Poor wifi signal a... They have seen several issues with it at the back of your router is,!

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