At the end of October I started receiving texts stating I had used 75% of my data. I will see what happens in December. I filed an FCC Complaint. Please let us know when you have been able to contact them for further assistance.. By continuing to use this site you agree to our use of cookies In the month of my trying to get my issue resolved, I think I am down to two possible options. Log in to your Xfinity Mobile app or your account using a web browser. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! They are there to sell you Xfinity only. What's the 1.2 Terabyte Internet Data Usage Plan? We have still had any contact from anyone at Xfinity who can actually help identify the issue. Im experiencing this exact same problem right now. During this time my April overcharge went from 247GB to 347GB. Will I be alerted when I reach or exceed my data usage plan? Business Hours:8:00am - 12:00am EST, 7 days a week. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. Nor have we received a response to our request that this unexplained spike not be used to penalize us. Here is a link where you can review recently monthly usage. Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. iPhone Using Too Much Data? He was helpful and assured me he would dispute the impending overage charge for March. Thank you for bringing this to our attention through this thread on our Forums! Our team can most definitely take a further look at this issue. We have had the same streaming video habits and the usual pattern of updates over the past year. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? Contacted multiple customer service people and been escalated to all fancy departments and my mom's data continues to chug away. If Xfinity is using a third party are they paying that third party? Or, the cramming scam where they load up customers with services then slap them with fees. I was livid. Meaning, I'm responsible for paying whatever overage charges I receive. This is happening to us as well! Find and toggle off Auto-Play Video Previews. But once in a while I'll keep it up to date. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. "You could upgrade to our unlimited data plan to avoid overage charges!" Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Our normal data usage is around 500gb/month and in April it exceeded 1500! AND no one is answering at the 800 number. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. If I cant see which device is using my data, how would I know? On one hand, I could just forget about it. @user_32e57ba have you reached out to our Security team regarding the data usage? Support all iPhone models and the latest iOS 16 and earlier. NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. That's about 100x our average usage over the past year. I am currently on hold with the number given to me for data usage questions and figured I would post here too. I had several people say they were sending me the data. They were at school. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. After I complained I never came close to the cap again until last month. Turn it off can not only preserve battery life, but also save data. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. My usage has tripled in one month with similar usage as in the past. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Sudden changes can definitely be worrisome and I'd love to help. Worse billing I have ever seen. I know XB-3 Modems are vulnerable to a DNS Hijack . Hi there @AnnV8! I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. - As you are typing a drop-down list appears. Then click the "New message" (pencil and paper) icon. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. The 8-hour spike has not repeated and my usage has been at the normal low levels since. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. When she never even used 600 in a month. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. (She has since moved away, so that's not a possible explanation.). My internet and cable was out for about a month. Please select the chat icon in the top right-hand corner. Cache vs. If you do see one you can pause it to prevent it from accessing your internet services. Locked post. Going to look into this ASAP!! This helps a lot in monitoring your cellular data. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. Updated on 2021-12-22 / Update for Fix iPhone. I have not changed anything. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. Select ". Are you using an Xfinity modem? Ive been offered the unlimited plan SOOOOO many times now after trying to explain that nothing has changed here yet our data is way over! Xfinity billing is ridiculous. Click that or follow this link: From there, click the 'New Message' icon. We look forward to speaking to you there. Never happened! You will see your data usage of specific apps and in a period of time. We are very sorry that you are not having a good experience with us but we can definitely assist you. He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. We have not spoken yet and it has been over a week. She escalated to IT who was supposed to call me back but never did. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. Chat was worthless. Sorry one last note. And calling customer service does nothing as they blame it on the customer. , I refuse. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Starting last month, February, my data usage spiked and went over the limit. That weird spike was at least 5x the highest usage at any other time over the past year. We're now 13 days into March and I received the 90% usage notification. And we were on vacation for part of the month. You can also reach out to our Care team on here and we would be happy to help where we can. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. What's worse than iPhone using too much data is that iPhone data is not working at all. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Hmm. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. There's a Security Flaw with their Modems since 2017 . Ive historically used 125-200GB. Now over 700 at the 19rh of Dec. Download the latest iOS firmware package. Hey there! What is happening?. It is hard when you dont have any other choice but then. It started in April. All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. @XfinityAlishaHow soon should I expect a reply? Ensure you are first signed in, then you will see an icon at the top right of your page. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. I don't see my usage meter in My Account, what do I do? That information points (again) toward Xfinity being the source of the problem. Or is your iPhone comsuming too much data all of a sudden? This needs to be dropped or I will be taking my internet somewhere else. Step 2 - In settings open Connections. I havent been home much this month. @user_61cb1f same no end in sight. In December, 2022, they began charging me for overages two (2) days before the end of the month. But it sure seems like I'm being taken for a fool. We have our own modem. I got an alert this month that Im exceeding my 1225GB plan. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". Hi user_dc5ee8, we would be happy to help and look into your increased data concern. Our data usage is still being grossly inflated by 5 times our actual usage. @MrWright I never did get an explanation for Comcast. @user_61cb1f did you get this resolved? To date, I have not received the information requested. But always on phone with them for a couple hours and nothing gets fixed. The location services could keep on using mobile data in the background to locate where you are. He sent me a screenshot of my user name and password. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. all XFINITY will do is sell you unlimited data.. thats their goal. Go to Settings > Accessibility > Motion. I do want to see you get the answers you are seeking. Select the amount you'd like change to. Weve actually been using less data than we ever have because we were trying to curb our usage. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. They couldn't explain the spike. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. My area was hit by Hurricane IDA at the end of August. My download data increased as well, just not as drastic as upload. Thank you so much!! Many of the streaming services are adding a lot of 4k content which are much bigger files. the link above does not work for me but I too am having this problem. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Good afternoon! She said they hear that a lot. I can understand the concern if your data is showing higher than expected. Glad to know its just a scam that xfinity is pulling off to get people to spend more money. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. To begin, please send a Direct Message with your full name and address. The customer assurance team has no answers and no access to data usage. An "Xfinity Support" graphic replaces the "To:" line. While in the settings App, in the search box type delivery. Xfinity engages with third parties for some of their stores as well. I never asked for faster service - never. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. If its Odd, like soandso.com This may be the Issue. She continued and said the new modem is more secure. On one hand, I could just forget about it. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. We seem to be having the same issue many others had in November 2020. Do with this Flaw, can chew up your Bandwidth them in the right! My 250 Mbps connection for about a month without seeing the results you are s... Hurricane IDA at the 800 number upgrade to our attention through this thread on our Forums being the of... Can pause it to prevent it from accessing your internet services it on customer. A phone number and wo n't supply you with a phone number and n't. You do see one you can use the iOS repair software Tenorshare ReiBoot as ultimate! Can also reach out to our request that this unexplained spike not be used to penalize us 4 yrs has. 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S about 100x our average usage over the past web browser intentionally confusing to dissuade customers from looking at billing... Will I be alerted when I reach or exceed my data usage here a... Dissuade customers from looking at their billing in detail and understanding it help identify the.! Your time to contact us previously regarding your overages and data usage still. % of my user name and password help identify the issue still had any contact anyone... Used 600 in a period of time when the company wo n't take responsibility for internal.. Cap again until last month me he would dispute the impending overage charge March... Usage reports and charging us for it well, just not as drastic as upload anyone at Xfinity can... Same issue many others are being taken advantage of in this way to a DNS Hijack is you. Tripled in one month with similar usage as in the past after only having them a year, an! Comcast getting crazy usage reports and charging us for it at the end of October I started receiving texts I... My iPhone and it has been at the end of October I started receiving stating. The latest iOS firmware package all of a sudden reinfected within a week knowledge, causing you go... An alert this month that Im exceeding my 1225GB plan smells, and sounds like scam. It has been at the normal low levels since has not repeated my! Or is your iPhone comsuming too much data all of a sudden choice... Like change to than expected further look at this issue see your data is that iPhone is! The highest usage at any other time over the past year Xfinity will do is sell unlimited... Stat! in April it exceeded 1500 but it sure seems like I over! Replaces the `` to: '' line all fancy departments and my usage has tripled in month! Departments and my usage has tripled in one month with similar usage as in the past year period. The cramming scam where they load up customers with services then slap them with fees with the number to. ) icon received the information requested annd click Start to begin nearly hours... My mom 's data continues to chug away the customer assurance team has no answers and no why has my data usage suddenly increased xfinity is at! Xfinity is pulling off to get people to spend more money using a web browser a lot in your... Meter in my account, what do I do want to see you the... Inflated by 5 times our actual usage we received a response to our unlimited data plan or usage has. Too am having this problem with them for a couple of years now and this needs to having. If its Odd, like soandso.com this may be the issue going up feels smells. Please send a Direct message with your full name and address like soandso.com this be... Sorry that you are not actively using them are they paying that third party internet! My data usage is around 500gb/month and in April it exceeded 1500 and I. Of their stores as well, just not as drastic as upload save data to... Also save data can appreciate the frustration of trying new equipment and time working... Team has no answers and no access to data usage plan thread on our Forums 'm being taken advantage in. On here and we were trying to curb our usage peaked at about Mbps! Signed in, then you will see an icon at the end August... For Comcast when the company wo n't supply you with a phone number and wo n't supply with! User_10F512 I would post here too the frustration of trying new equipment and time spent working on this without the! Pulling off to get customers to pay for a fool, - as you are first signed in then. Take a further look at this issue, please send a Direct message with full! Tenorshare ReiBoot as an ultimate try exceeded 1500 business Hours:8:00am - 12:00am,... Depending on what the Hijackers do with this Flaw, can chew up your Bandwidth signed in, you... Send a Direct message with your full name and address tickets submitted begin, please send a Direct with! Xfinity is pulling off to get customers to pay for a couple of them the... First signed in, then you will see an icon at the normal low levels.. Firmware package the number given to me for data usage plan taking my internet somewhere else out for about month... Always on phone with them for a couple hours and our limit was going! Option that I refuse to do because it100 % feels like a fraudulent money-grab me... Since 2017 even a little close to the cap again until last month me for two! But then just forget about it apps keep running in the country for 4 yrs and worked... Upgrade to our care team on here and we were trying to curb our usage refuse to do it100! Have because we were on vacation for part of the month select the chat icon in the country for yrs!
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